Course Description

An essential training course designed specifically for sales associates in the flooring industry.

David R.

Course curriculum

  • 1

    Building Rapport and Establishing Trust with Customers

    • Building Rapport and Establishing Trust with Customers

    • QUIZ - Building Rapport and Establishing Trust with Customers
  • 2

    Completing Competitive Shopping

    • Completing Competitive Shopping

    • QUIZ - Competitive Shopping

    • DOWNLOAD - SWOT Analysis
  • 3

    Curbing Negotiations

    • No Negotiations

    • QUIZ - Curbing Negotiations
  • 4

    Effective Customer Engagement Strategies

    • Video - Effective Customer Engagement Strategies

    • Quiz - Effective Customer Engagement Strategy
  • 5

    Proper Qualification of Customers

    • Qualifying Customers
  • 6

    Time Management

    • Video - Time Management

    • Quiz - Time Management
  • 7

    Handling Objections

    • Video - Handling Objections

    • Quiz - Handling Objections